These prepaid debit cards can be reloaded over and over again as needed. Reloadable General Purpose Cards - online or in branch.Purchase reloadable cards in amounts ranging from $25 to $1,000. View Gift Card Balance VISA Reloadable Cards. You can purchase a VISA Gift Card by visiting any of our branch locations.ĭiscounts for my Advantage members. Replacement protection if the card is lost or stolen (keep your card agreement and card number).Gift cards can be used anywhere that Visa cards are accepted*.These cards are the perfect choice for members who want versatile, convenient alternatives in gift giving without having to guess what their intended recipient may like, while recipients have the freedom to choose what they spend their gift on. ConsumerAffairs reached out to The Bancorp for information about the issues consumers are facing, but so far we have not received a response.Our gift card works like a traditional credit card at any merchant that accepts VISA ®. Vanilla Prepaid Visa appears to be owned by three banks – TBBK Card Services, Inc., The Bancorp, and MetaBank, N.A., along with Incomm Payments. KPRC-TV in Houston reports that dozens of viewers have complained about issues with the cards and about what they perceive as a lack of response from the credit card issuer. The problem appears to be affecting consumers across the country, not in one geographic region. Some were told that refunds take up to 90 days to process. Nearly all the consumers complaining recently about problems with their cards said they contacted Vanilla’s customer service but found it unresponsive. He purchased the cards at a Speedway store and when he told the manager about it, the manager refunded $990.
“The 2nd one had also $500 and when it got activated someone stole $490.”ĭavid, at least, was lucky in one respect. “The second it was activated someone purchased $500 on Amazon and the balance is 0,” David wrote in a ConsumerAffairs review. After purchasing two $500 prepaid cards, David said the money was quickly gone. In an email to ConsumerAffairs Tuesday, Andrea said the issue remains unresolved.ĭavid, a pastor in Minneapolis, tells us he had a similar experience. Since the money was withdrawn by someone, Andrea says the company has refused her request for a refund. She says she was told that right after the card was activated, the funds were withdrawn and used to register an internet domain. After buying a $100 gift card for her son, the card had a zero balance. After trying repeatedly to access my card with no result, I called customer service on the back of the card and I was told that my card was deactivated for security reasons.”Īndrea, of Buffalo, N.Y., had an even more intriguing experience. “First of all, I was unable to access my card balance or register it. “I bought a $100 Visa Card gift card a few weeks before Christmas, and I still can not use it,” Irina, of Wylie, Texas, wrote in a ConsumerAffairs review. Others report a variety of technical problems. A reviewer from Canada said he was able to activate the card but that he was told Google Play doesn’t accept payments from the company. Some consumers say they have been unable to activate the card. Photo (c) youngvet - Getty ImagesGift cards are an increasingly popular holiday gift, but shortly after the holidays, ConsumerAffairs began receiving negative reviews about one particular gift card – the Vanilla Prepaid Visa card.
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